ITIL Awareness Online Training for ITIL V3 Training.

A New Version, A Sustainable Advantage

For many, ITIL v2 was a significant step for their organization’s continued improvement in IT Service Management. It afforded them efficiencies in decision-making, team cohesion and a competitive advantage.

The introduction of ITIL v3 builds momentum on the successes experienced by those organizations by moving the team from an operational level of understanding to a strategic business-minded perspective.

Through v3 concepts, your team can get a head start on their certification training. ITIL has never been as important to a wider audience within your organization. Get the edge by covering the basics quickly, including,

ITIL Uncovered – Due to the wide implications of the ITIL v3 framework, this is likely to be the first encounter with ITIL for many of your employees.
Applying ITIL to Your Organization – ITIL’s application is broad in scope and, as such, an important feature of the course is the tailored learning that supports common scenarios.
Core Chapters of v3 – From Service Strategy to Continual Improvement – we provide your team with a once over that captures the basics of ITIL certification.
The ITIL Lifecycle – Considered to be a de facto international standard since the mid 1990’s, we highlight the key features that help ITIL processes stand alone, from start to finish.
A Foundation for Best Practices – It’s impossible to become an expert overnight, but with a little exposure, your team can start the ball rolling in the right direction.

In the News...

ITIL Blended Virtual Learning - The "Green, Cost Saving, Time Saving, More Effective Way"
For most IT Managers, the thought of scheduling volumes of IT professionals into classroom ITIL courses is unthinkable and not practical. This feeling may be grounded in environmental concerns or travel logistics. It may be grounded in budget issues - at Read more...
ITIL Study Notes... Check it out!
Looking for a set of study notes to help you along the ITIL training road? We've got you covered! Check out a sampling of our information-packed ITIL v3 Foundation Study Notes. The full version is included in our sister brand�s Thought Rock�s $150 Read more...

Coming Soon

Course Facts

Seat Time	Approx. 30 minutes
Prerequisites	None required
Audience	IT Departments Worldwide
Learning Objectives	• ITIL v3 Awareness & Buy-in • Momentum for v3 Certification • Team-wide Understanding
Features	Knowledge Checks, A/V Controls, Pinpoint Navigation, Case Study, Resource Links, Situations / Scenarios
Accommodations	Text / Audio, Bandwidth
Auditable	For Course Completion

Tech Specs

Operating System	Windows 98/ME/2000/XP/Vista Mac OS X (Intel/PowerPC) Linux x86 Linux x86
RAM	Minimum: 500 MB Recommend: 1.0 GB
Browser	IE6, IE7, Firefox Safari, Opera
Bandwidth	Minimum: DSL Recommend: Broadband
Resolution	1024 x 768
Processor	Minimum: 1.0 GHz Recommend: 2.0 GHz
Plugins	Download Flash (v.7) Download DirectX (v.9) Download Adobe Reader Download QuickTime (v.7)

In order to view this page you need JavaScript and Flash Player 8+ support!!
Click here to download