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True Story


In 2005, the OGC began the ITIL Refresh Project - gathering opinions that garnered a diverse set of comments on what needed fixing. Comments were sourced from more than 100 companies and private sector organizations through surveys and workshops, making for over 6000 pieces of feedback.

An invitation was extended from the OGC to authors interested in following through with the updating of ITIL to a new version, using the emerging best practices described by the data they had collected. The authors and their mentors were appointed in early 2006 and the drafting began.

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Beyond the Basics
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We know good from great. From bookmarking and tips, to study notes and forums, to 3 prep exams including one for mobile devices – try asking the competition about this stuff. The ITIL v3 Foundation eClass was built to be a benchmark in online training.

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