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The Learning Gauge
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list Running Case Study | Knowledge Checks | Exam Tips | Search | Add Your Own Notes

Feature full, this ITIL v3 online course helps protect your investment in ITIL training by reinforcing the right materials required for certification. Through case studies, knowledge checks, shorter lessons for self-study, and the ability to make your own study notes – our pass rates are guaranteed when you take our training.


Volume Benefits
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list Branded Look & Feel | ITIL Bridge Self-Study Guide | Mobile Practice | Resource Links

If you know that your team is one of many in your organization looking at ITIL training, it might help to send the email that gets everyone together. When you team up for ITIL, we're able to add bells and whistles to your learning experience which your learners will appreciate. The features above come free when you purchase a 100 licenses or more.


Get Started... Quickly!
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list Enterprise Hosting | ITIL Community Access | Think-3!â„¢

Think 3!™ is our promise to get you started quickly on the road to certification. You'll have access to our Enterprise-level Learning Management System, our ITIL Community forums and reporting capabilities that can scale with your organization's adoption of version 3. Why take training in a vacuum when a learning path and support network is available to you?


Contents & Deeper Customization
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list Auditable | Visual & Hearing Accommodation

ITIL v3 Foundation eClass is scored and tracked for completion. The content is suited for any IT Executive, IT Manager, IT Professional or someone looking to pursue an IT Career. The course captures the following topics:


Introducing ITIL v3
1. Learning Overview & Objectives
2. IT Service Management & ITIL
3. Best Practices Framework
4. Relating ITIL to Your Organization
5. ITIL Lifecycle Stages
6. IT Service Management as a Practice
7. Authority Matrix
8. Technology Tools
9. Process Management
ITIL Stages
1. LITI Case Study
2. Service Strategy
3. Service Design
4. Service Transition
5. Service Operations
6. Continual Service Improvement
ITIL Processes
1. Scenario Introduction
2. Service Strategy Processes
3. Service Design Processes
4. Service Transition Processes
5. Service Operation Functions
6. Service Operation Processes
7. Continual Service Improvement