One of the Customer Service Standard requirements is to establish a feedback process on the provision of goods and services. This sounds like a well intentioned requirement but how the feedback is addressed is left open for interpretation. If the feedback is not properly addressed then this can be cause for concern. What is your organization doing in regards to this requirement? Is there a policy in place to handle the feedback received? I am curious to know how this will play out.
As we all know feedback is an important part of implementation and an essential part of learning. How else can you decipher whether the learning objectives were transferred. Which begs the question how will you know the training was properly received?