Note: this post originally appeared on the site of our sister company B Wyze.
There seems to be a trend of late in the learning and training community towards trying to say less but make it more impactful to the learner. The use of Learning Nuggets is not overly new, but I have yet to see a really effective implementation that is sustainable and meaningful. How can we create a culture of learning that doesn’t require huge investments in time and effort? Learning Nuggets, if done well, can achieve this goal.
I’ve been in the corporate learning industries for more than 20 years. Never have I seen a more opportune time to use technology and innovation drive learning that generates immediate R.O.I.
It’s not difficult. Identify the what knowledge or skills are missing in your client base that drive the bulk of your pain by answering this question: If our clients only knew xxx our we could do yyy.
Focus on keeping the learning short and direct to the point.
1. Take advantage of rapid development tools to create the learning in a format acceptable to your organization.
For example, in every meeting I’ve been to recently our clients end up asking for a demonstration of our SHIFT learning development tool. It creates eLearning quickly and affordably that can be maintained and updated as needed. The outputs can be simple stand alone HTML courses or full SCORM compliant courses compatible with a corporate Learning Management System.
2. Launch the learning and get your internal network to drive people to it.
3. Track the results. (increased sales by x, or reduced time spent on y)
4. Modify the training as needed.
Last, publish the results, it never hurts to toot your own horn and you deserve it!
An increasing number of companies today find their HR or training departments having to do front line level 1 LMS support for their internal learning communities. A few questions come to mind:
- Are they prepared?
- Do they have the right resources?
- Do training coordinators have time to take password reset requests?
- Many of the large LMS offer expensive Level 1 call support, but when does it make sense to consider bringing in an outside company to help out?
- Most training groups will have a person available to answer questions, but this is not their specialty and they usually have other responsibilities.
In large organizations the IT department will often have to support users via the Help Desk. But IT personnel don’t usually know about training so questions have to be escalated to the training department anyway.
So when does it make sense to outsource LMS support? We know that there are peaks and valleys for call volumes, so often full-time staffing is the wrong answer, since it results in either not enough staffers to handle peak call times or excess staffers during low-volume times.
Moving to an outsource model to support your LMS by support specialists who understand Learning Management Systems and user needs simply makes sense.
At MindMuze, more and more of our clients are moving to this model of support. It can be done based upon a per-call cost or a fixed monthly rate depending on call volumes. At the end of the day, if you want to concentrate on creating great learning without using up time and resources for supporting your LMS then outsourcing support may be something to consider.