In my previous post, I looked at how professional skills are acquired after many hours of background research and practice. Which often requires hours upon hours of learning delivery. But let’s focus on what Corporate Executives are demanding of their workforce. They have hired the new employee, assuming that those hours have been logged and the primary skills have been acquired…for the most part. Now you are on the payroll. They need to provide you with JIT/JET education for the pressing business needs…..new products, new services, new alerts, new processes, new opportunities, etc. If they can do this successfully, and better than their competition, my business will be differentiated going forward. With everyone competing for everything, everywhere, all the time, organizations must adapt their rapid learning strategies. Rapid is not only about how fast you get the information out, but more importantly, how fast does your employee/customer learn, implement, and change their behavior to address the new business need. How fast are your new employees oriented and approaching 80% effectiveness? How do we shrink your orientation results from 8 weeks to 4 weeks? How fast does your retail reps address customer concerns over new product launches. Post-launch, how fast do you alter/improve your training when the field tells you that the new training modules are not addressing the issues/challenges arising with the customers? 24 hours? 1 week? More? I would suggest you start making these kinds of commitments to your internal business partners to ensure that the training function is accountable for truncating the learning cycle down and creating an UBER-competitive asset for the organization.
Rapid eLearning – Let’s stop talking only about authoring. Let’s get our internal learning teams to start talking about total cost of ownership; speed of collaboration; access to learning by multiple stakeholders in parallel processes prior to course launch; speed of learning design. Today, a blended rapid learning strategy involves eLearning, discussion forums, blogs, video-casts, audio-casts, mentor availability and so much more. This all needs to happen with systems and governance. If it does, we can actually measure the results and focus on continuous improvement.
Spend your money wisely. Rapid learning is about systems, processes, a governance model, and instructional technique. The authoring tool is just an ‘enabler’. It is more of a paradigm SHIFT in learning versus a discussion about a particular medium or tool.
For eLearning, find out what the learner group needs now, deliver it rapidly in an educational and fun way, and determine when the learning modules have outlived their usefulness. Store all of the learning assets centrally, maintain version control, seek collaboration with as many relevant subject matter experts as possible and continuously improve. You can do all of this and fast. Reducing costs and improving learning delivery. Find the right systems and put the processes in place.