The first deadline for the Customer Service Standard is coming up rather quickly. That’s right, public sector organizations have 5 months left! Are your policies ready? Is your training plan in place? I’ve been following this act and standard for some time now and I recently came across some interesting information. In contrast to the human rights code, where you have to file a complaint before an audit takes place, the Ministry of Community and Social Services is forming and audit committee to proactively seek out any violations.

How do you feel about this approach? The government has received push back from members of the community saying it could not truly reach accessibility for all Ontarians by 2025 with the current act and accompanying standards. Is this a step towards ensuring accessibility?