One public sector I’ve spent a lot of time speaking with is municipalities. A trend I have noticed is that often, regions will pool their resources together to collectively train (using the same training resource) or create new policies, practices, and procedures in coordination with one another. This is a good use of collaboration, but keep in mind all accessibility reports must be filed separately. This means that often a dedicated resource is still required, or someone is hired to ensure compliance with the customer service standard and legislation.

What trends have you been noticing?